Policies

 

Refunds on Services

 

It is our goal at Refinerie to help you achieve the look and feel of the space you have been dreaming of.  Due to the nature of our work, however, our service fees are non-refundable. But please don’t fret if we haven’t hit the mark.  We will work our hardest to make sure you end with something that inspires you!

We offer 2 rounds of revisions with both our Budget | Saavy and our Design | Saavy Service.  Additional revisions can be purchased at an hourly rate of $100 per hour.  If you have any further questions about our policies, please email us at: info@refineriehome.com.

 

 

Product Purchases

 

Our Shopping Lists recommend retail products as well as "Refinerie Gems," which are products only available "to the trade."  Should you decide to purchase any of the suggested retail products, simply follow the link provided and purchase the product directly from the retailer at any time..  Please read all retailer return and exchange policies carefully.  Refinerie is not responsible for any retail purchases made by Refinerie clients.  We will kindly resource any out-of-stock items for up to 30 days past the delivery of your Final Inspiration.

 

“Refinerie Gems” are trade items that can be purchased directly from Refinerie.  Simply email your contact at Refinerie the product(s) you wish to purchase and she will send you an invoice with detailed product information and a link to payment.  Please note, shipping fees, shipping lead times and return policies will vary by wholesaler.  All the details will be provided on your invoice prior to payment.  If you have any further questions about product purchasing, please email us at: info@refineriehome.com